Policies

SATISFACTION:  The Hydrant’s goal is to give your pet the haircut you desire. We want to make you happy! Our groomers will consult with you and determine how long or short you want your pet to be.

Please keep in mind that your pet’s comfort and health are always our number one priority and our groomers will not send a dog or cat home in an unhealthy state just for the sake of achieving a certain look. Please refer to our policies regarding matted coats.

For your pet’s safety, all dogs and cats in our care during the grooming process will be leashed, secured, or crated.  Your pet is always supervised by at least one member of the Hydrant staff.

Our groomers will always do an inspection of your pet upon arrival and in the bathtub. We will notify you of anything out of the ordinary that they might find during the grooming experience.

We will always keep notes on who groomed your pet and what was done for the groom. You are always able to request the same groomer and if they are not available, another groomer will be able to read notes on how your pet was previously cut.

If you are unsatisfied with the groom, please let us know before you leave the shop – our goal is to make you as happy as possible! The groomer will make any necessary corrections and we will take notes for the next groom. Sometimes it’s easier to notice things at home than during the excitement of reuniting with your pet right after their grooming appointment.  If for any reason you’d like us to fix your pet’s haircut, call us within 48 hours of your pickup time and we will correct any issues free of charge. If changes are requested more than 48 hours after the grooming appointment, there may be an additional charge which may include a re-bathing fee.

 

MATTED COATS:  Prevention is the best defense against matting. Scheduling regular grooming appointments every 4-6 weeks is recommended.  Our groomers are happy to discuss brushing techniques and the proper tools to use when doing regular maintenance at home between grooming appointments.

REMOVING MATS IS A DIFFICULT, AND SOMETIMES RISKY PROCESS.  Pets with matted coats require extra attention. Occasionally, pets arrive at the Hydrant in severely matted condition that may put them at risk for grooming services. After discussing these matted conditions with our grooming staff, you (the pet owner) will decide if services should be done in our facility knowing that there are risks involved. All medical expenses for veterinary care associated with the grooming process of removing severe mats and heavily matted coats will be covered by the animal’s owner.

Mats in a pet’s coat grow tight and can ultimately damage the pet’s skin. In severe matted cases, The Hydrant will not cause serious or undue stress to your pet by de-matting via brush out.  Mats can be very difficult to remove, and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions to the skin.  Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process.

After- effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and can compromise the coat. In some cases, pets may also exhibit brief behavioral changes.

There will be an additional charge for this process: it is time consuming and causes extra wear and tear on grooming equipment.

Bathing Requirements:   All pets are required to be bathed as part of the grooming process. This is not only for the benefit of your pet’s haircut (the cut always looks better with a bath), but also to not cause extra wear and tear on grooming equipment. Each pet is bathed with an all-natural tearless shampoo. For pets with allergies, skin issues, or other sensitivities, we do offer a medicated shampoo and conditioner, for an additional fee. Clients are also welcome to provide any vet prescribed medicated shampoos as needed.

Anal Gland Expression:  As part of the regular grooming process, we will check and attempt to express anal glands on smaller breed dogs. If you do not wish this to be done, please notify us when you drop off your dog.  If you have a larger breed dog, you may request us to check the glands. We only provide external anal gland expression. Should your pet have impacted anal glands and need internal expression, a vet will need to provide this service.

Ear Care and Ear Hair Removal All pets will have their ears cleaned with a mild ear cleaner. If we suspect your pet has an ear infection, we will let you know so you may consult your veterinarian. With certain breeds (Poodle, Shih Tzu, Schnauzer, for example) inner ear hair will be removed / NOT removed (Plucked / NOT Plucked) based on your preference and your vet’s advice. Ear hair removal is typically a standard part of the grooming process for certain breeds. If you choose to not have your pet’s ear hair removed, please let us know.

Late Pick-Up:   The Hydrant’s policy is to call you as soon as your pet is ready for pick up. We ask that all pets be picked up within two hours of the time we inform you that your pet is ready. Pets remaining after that time will be charged a fee of $15. We strive to make every visit with your pet as safe and stress-free as possible. A normal Grooming Appointment usually lasts around 2-3 hours.  We want to get your pet clean, beautifully groomed, and back to you as soon as they are ready.

When your pet is here, we DO NOT take your pet outside to go to the bathroom. If your pet is still here two hours or more past the expected pick up time and becomes soiled in his/her own urine or feces, an additional bathing charge will apply.

Cancellation Policy:  If it is necessary to cancel/reschedule your grooming appointment, the Hydrant does ask for a 24 hour notice when possible. We do understand that unexpected issues can occur without much notice, please notify us ASAP in those cases.  We are keeping track when you do not call and do not show up for your appointment.  After 3 “NO SHOWS”, you will be asked to pre-pay for your grooming services.

Return Check Fee: A fee of $25 will be charged for each bounced check. Payment with cash or credit card is expected to be made within 7 days of notification of non-sufficient funds.

Vaccination Records:  To protect the health and well-being of all dogs and cats at the Hydrant, we must verify proof that your pet is completely up to date on all of his or her Rabies vaccinations before your 1st appointment.

 

FLEAS

We put this Flea Policy in place to provide you with peace of mind and a guarantee that your dog will not bring home fleas from the Hydrant!  We hope reading this will give you the proper knowledge about these little parasites and give you that much more confidence in choosing us as your dog’s groomer.  Our goal is to maintain a clean and healthy environment because we care and want nothing but the best for all of our furry clients and their owners.

For the protection of our clients, their owners, and our facility, The Hydrant has implemented the following Flea Policy:

  • Any dog that comes to The Hydrant with fleas is immediately given a flea bath.   NO EXCEPTIONS.
  • The grooming facility is wiped down, and completely disinfected.
  • An additional $15 will be added to your services.
  • The natural flea bath your pet is given IS NOT A CHEMICAL DIP.
  • The natural flea bath your pet is given IN NOT A SOLUTION TO YOUR FLEA PROBLEM.

If you know your pet has fleas or suspect fleas, please let us know when scheduling your grooming appointment.  Upon arrival, your pet will go directly to the tub so we can start the flea bath right away and sanitize the facility.  This will avoid the spread of fleas to other clients in the spa.  If you didn’t know your dog had fleas when you dropped off, we will call to let you know and inform you of the additional $15 fee.

Signs that your dog may have fleas are:

  • excessive itching and scratching and in some cases, dogs will chew themselves bald
  • red bumps in your dog’s groin or belly, under the legs, at the base of her tail or on her behind (rump)
  • flea dirt (adult flea feces that looks like small black pepper specks)

We take much pride in the cleanliness of the shop. The Hydrant does not have a flea problem and with your help, we can keep it that way.  The flea bath we use is an all-natural product that contains no harsh chemicals and will not harm your dog or his skin in any way.  While this product will kill any live fleas and their eggs, it does not leave your pet with any preventative help once you leave the Hydrant.

We highly recommend using a flea preventative to keep them from coming back.  There are many topical options out there – We prefer Advantix II because it not only kills fleas and ticks but it repels them as well.  The Seresto collar has been effective in preventing fleas for many of our customers.  You can also discuss oral medication alternatives with your Vet to help control fleas.  The Hydrant also sells Wondercide for our customers who prefer a natural, no-chemical approach to flea prevention.  Whichever method of prevention you choose, make sure to use the product as directed and make it a part of your monthly routine to ensure a Flea Free environment.

During your dog’s grooming session is a great time to treat their environment for fleas.  Wash your dog’s bedding, your bedding, vacuum everything and empty it right away, mop and spray everything to sanitize the area, etc.  Flea foggers are available to purchase at the Hydrant that can help take care of your home.  It sounds like a lot of work but it is totally worth it to avoid a flea infestation.  Proper knowledge and prompt treatment can help you stay Flea Free and have a much happier and healthier dog and family!